Frequently Asked Questions

Good questions deserve good answers.

Whether you are building a custom hat, ordering something made just for you, or trying to figure out where Wanderfolk will be next, you are in the right place.

Still need something after reading through these? Reach out through our Contact page and we will be happy to help.

HATS + THE WANDERFOLK HAT BAR

What is the Wanderfolk Hat Bar?

The Wanderfolk Hat Bar is our hands-on custom hat experience.

Choose your hat, choose your patch, and we will finish your hat for you. Depending on the design, that may include pressing, engraving, layering, hand-finishing, or other details.

You can experience the full Hat Bar at select Wanderfolk markets and events, with online options available for many of our designs.

How does the Hat Bar work?

It is simple:

1. Choose your hat.
Pick the color and style that feels like you.

2. Choose your patch.
Select one of our Wanderfolk designs or ask about creating something custom.

3. We make it yours.
We finish your hat and get it ready for wherever you are headed next.

Can I order a Hat Bar hat online?

Yes.

Selected hats and patches are available online, and custom orders may also be available depending on what you have in mind.

If you saw something at an event that is not currently listed online, send us a message. We may still be able to make it for you.

Can I bring my own hat to the Hat Bar?

Generally, we work with hats supplied by Wanderfolk so we can be confident in the materials and how they will respond during the customization process.

If you have something specific in mind, contact us before an event and we can let you know whether it may be possible.

Are all Hat Bar designs available at every event?

Not always.

We bring a large selection of hats and patches, but colors, styles and designs can vary by event. Some designs are produced in small batches and may sell out.

If you have your heart set on something specific, contact us before the event.

Do you make the hats while I wait?

At many events, yes.

One of our favorite parts of the Hat Bar is making your hat right there with you.

More detailed custom work may require additional time or may need to be completed after the event.

CUSTOM ORDERS

Do you take custom orders?

Yes.

We can create custom hat patches, personalized gifts, engraved items and other Wanderfolk pieces depending on the project.

Because custom work varies, availability and turnaround time may depend on the design and materials needed.

Can you put my logo on a hat?

In many cases, yes.

For the best results, we prefer a vector file such as SVG, AI, EPS or PDF. A high-resolution black and white image may also work depending on the design.

Fine details, gradients and very small lettering may need to be simplified for engraving.

Can you recreate any image or design I send you?

Not necessarily.

We can work with artwork you own or have permission to use. We may also need to simplify or adjust artwork so it engraves or presses cleanly.

We do not reproduce protected logos, characters or artwork without appropriate permission.

Can you personalize an existing Wanderfolk design?

Sometimes.

Names, short phrases, dates and simple symbols may be available on eligible products. If personalization is offered, you will see the available options on the product page.

For something outside those options, contact us and we will let you know what is possible.

Can I approve a custom design before you make it?

For more detailed custom projects, we may provide a digital proof before production.

Minor positioning or production adjustments may still be necessary when the design moves from the screen to the actual material.

Can custom or personalized items be returned?

Because custom and personalized products are made specifically for you, they generally cannot be returned or exchanged unless there is a problem with the item itself.

If something arrives damaged or there is an issue with your order, contact us as soon as possible so we can make it right.

WIDE-BRIM HATS

Are your wide-brim hats one of a kind?

Many of them are.

Wide-brim hats are designed and finished by hand, so even when we recreate a design, natural variation in materials and hand-finishing means no two will be completely identical.

That is part of what makes them Wanderfolk.

What is the difference between The Wanderer and The Storyteller?

The Wanderer features Wanderfolk engraving and hand-finished details for a distinctive statement piece.

The Storyteller takes the design further with more involved finishing and may include layered materials, hide, lacing, rhinestones, dimensional elements or other statement details.

Individual product pages will tell you which collection a hat belongs to.

Can you recreate a sold-out wide-brim hat?

Maybe.

Some designs can be recreated, while others depend on materials that may no longer be available.

Because each piece is finished by hand, a recreated hat may not be an exact copy of the original.

Can I request a completely custom wide-brim hat?

Yes, depending on availability.

Custom wide-brim projects may include engraving, color, trim, hide, rhinestones, decorative elements and other details.

MATERIALS + HANDMADE DETAILS

Is everything made by Wanderfolk?

Wanderfolk products combine original design, skilled customization and thoughtfully selected materials.

Many of our pieces begin with quality blanks or components that we then design, engrave, customize, assemble or finish by hand.

We may also occasionally offer carefully selected products that fit the Wanderfolk world.

When something is handmade, customized or sourced differently, we aim to make that clear in the product description.

What does small-batch mean?

It means we do not want Wanderfolk to feel like a warehouse full of identical products.

Many designs are produced in limited quantities, materials change, hides vary and some designs may only appear for a season or collection.

If you love something, we cannot always promise it will return exactly the same way.

Why does my leather or hair-on-hide piece look different from the photo?

Natural materials vary.

Hair-on-hide, leather, wood grain and similar materials can differ in color, texture, markings and pattern placement.

Those differences are not flaws. They are part of what makes each piece individual.

Are your wide-brim hats real suede?

Unless otherwise stated on the product page, many of our wide-brim styles use vegan suede or similar hat materials.

Always check the individual product description for the materials used in a specific design.

GAME BOARDS + WOOD PRODUCTS

Are Wanderfolk game boards made in-house?

Our wooden game boards are designed and crafted as part of the Wanderfolk maker process.

Because wood is a natural material, grain, tone and markings will vary from piece to piece.

Will my wood item look exactly like the product photo?

No two pieces of wood are identical.

Natural grain, knots and color variations are part of the character of the finished product.

Your item will follow the same overall design, but the wood itself will make it uniquely yours.

ORDERING + SHIPPING

How long will my order take?

Processing time depends on the product.

Ready-to-ship items typically leave sooner, while made-to-order, personalized and custom pieces require additional production time.

Check the individual product page for the most current processing information.

How will I know when my order ships?

Once your order ships, you will receive a shipping confirmation using the email address provided during checkout.

Tracking information will be included when available.

Do you offer local pickup?

Local pickup may be available for certain orders or events.

If a pickup option is currently available, it will be shown during checkout or listed on the relevant event information.

Do you ship outside the United States?

Available shipping destinations are shown during checkout.

If your location is not available and you are interested in ordering, contact us before placing your order.

What if my package arrives damaged?

We will review the situation and work with you on the appropriate next step.

What if my package says delivered but I cannot find it?

First, check around your delivery location and with anyone else who may have accepted the package.

Carriers sometimes mark packages delivered shortly before they actually arrive.

If it still cannot be located, contact the shipping carrier using your tracking information. You can also reach out to us and we will help however we reasonably can.

RETURNS + EXCHANGES

Do you accept returns or exchanges?

Return eligibility depends on the product.

Unused, non-custom items may be eligible for return or exchange according to our current return policy.

Custom, personalized and made-to-order items are generally final sale unless they arrive damaged or there is an error with the order.

Please review our Returns & Exchanges page for complete details before sending anything back.

What if I ordered the wrong customization?

Please contact us immediately.

If production has not started, we may be able to update the order.

Once a personalized or custom item has entered production, changes may no longer be possible.

EVENTS + MARKETS

Where can I shop Wanderfolk in person?

We participate in markets, festivals and special events throughout Central Florida and beyond.

Visit our Events page for the latest schedule.

What will you bring to an event?

Every event is a little different, but you may find the Wanderfolk Hat Bar, wide-brim hats, engraved goods, game boards, accessories and other small-batch pieces.

Because inventory varies, not every online product travels to every market.

Can I place a custom order at an event?

Absolutely.

Simple customizations may be completed on site when time and equipment allow.

More detailed projects can be discussed at the booth and completed afterward.

Do I need a ticket to shop your booth?

That depends on the event.

Wanderfolk does not control admission policies for independently operated markets, festivals or venues.

Check the event organizer's website or the Wanderfolk Events page before attending.

Do you accept cards at events?

Yes.

We accept major payment methods through our point-of-sale system at events.

PRODUCT CARE

How should I care for my Wanderfolk hat?

Treat it like something worth keeping.

Avoid prolonged exposure to heavy rain, extreme heat or moisture. Store hats where they will not be crushed or bent.

For vegan suede and similar materials, gently brush away dust with a soft, clean brush or cloth. Avoid soaking the hat or using harsh cleaners unless the manufacturer specifically recommends them.

How should I care for an engraved wood product?

Keep wood products away from prolonged moisture and extreme temperature changes.

Clean gently with a soft, slightly damp cloth and dry promptly.

Do not soak wooden products or place them in a dishwasher unless the individual product specifically states that it is safe to do so.

Can engraved or handmade products have small variations?

Yes.

Laser engraving, natural materials and hand-finishing can produce slight differences in depth, tone, texture and placement.

Those small variations are a normal part of a product made and finished by real people rather than mass-produced on an automated line.

ABOUT WANDERFOLK

Where is Wanderfolk located?

Wanderfolk Collective is based in Central Florida and travels throughout the region for markets, festivals and special events.

You can always shop online, and you can find our upcoming in-person stops on the Events page.

Who is behind Wanderfolk?

Wanderfolk is a family-run creative business built around custom hats, handcrafted goods and the belief that the things you carry and wear should feel like part of your story.

You can read more about how Wanderfolk began on our Our Story page.

How can I keep up with new releases and events?

Join the Wanderfolk email list and follow us on social media.

That is where we share upcoming markets, new designs, limited releases, behind-the-scenes work and whatever road we are headed down next.

Still Have a Question?

We would rather hear from you than leave you guessing.

Whether you are asking about a custom hat, an upcoming event, an existing order or an idea you want to bring to life, send us a message and we will get back to you.

Life lived wide open. Goods made to go with it.