Shipping, Returns & Exchanges
Shipping
We know the waiting is the hardest part.
Most Wanderfolk orders are packed and shipped from Central Florida. Processing time varies depending on whether your order is ready to ship, made to order, personalized, or completely custom.
Ready-to-ship items typically leave us sooner. Custom, personalized, and made-to-order pieces need a little more time because they are being finished specifically for you.
If a product has a unique processing time, we will include that information on the product page whenever possible.
Once your order ships, you will receive a confirmation email with tracking information when available.
Shipping Times
Shipping estimates begin after your order has been processed.
Carrier delivery times are estimates and may be affected by weather, holidays, service interruptions, or other circumstances outside of our control.
Please double-check your shipping address before submitting your order. If you notice an error, contact us as soon as possible. We will always try to help if the order has not shipped yet, but we cannot guarantee changes once an order has entered fulfillment.
Local Pickup
Local pickup may be available for select orders, markets, or events.
If pickup is available for your order, you will see the option during checkout or in the applicable event information.
Please wait until you receive confirmation that your order is ready before arriving for pickup.
Tracking Says Delivered, but I Cannot Find My Package
First, check around the delivery area, with other members of your household, and with neighbors or building staff who may have accepted the package.
Carriers occasionally mark packages as delivered shortly before they physically arrive.
If your package still cannot be located, contact the carrier using your tracking information. You are also welcome to contact Wanderfolk and we will help however we reasonably can.
Returns & Exchanges
We want you to love what you ordered.
Because Wanderfolk offers a mix of ready-to-ship, handmade, personalized, and custom pieces, return eligibility depends on the item.
Unused, non-custom products may be eligible for return or exchange. Items must be in their original condition and cannot show signs of wear, use, damage, or alteration.
Please contact us before sending anything back so we can review the order and provide next steps.
Do not send a return without contacting us first.
Custom, Personalized & Made-to-Order Items
Custom, personalized, and made-to-order products are generally final sale because they are created specifically for you.
This includes items featuring names, custom wording, personalized engraving, custom patches, logos, or other customer-requested design changes.
If your custom order arrives damaged or we made an error in the customization, contact us and we will make it right.
One-of-a-Kind & Natural Materials
Many Wanderfolk pieces include natural materials such as wood, leather, and genuine hair-on-hide.
Color, grain, texture, markings, and pattern placement will vary naturally from piece to piece.
These differences are part of the material and are not considered defects.
Hand-finished products may also have small variations in engraving depth, placement, texture, or finishing. Those variations are part of what makes each piece individual.
Wide-Brim Hats
Please review product photos, descriptions, and measurements carefully before ordering a wide-brim hat.
Many of our finished wide-brim hats are one of a kind or created in very limited quantities. Custom and made-to-order wide-brim hats are generally final sale.
If you have questions about a hat before purchasing, please contact us. We would much rather answer the question first than have you unsure about your order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us as soon as possible.
Please include:
Your order number
A description of the issue
Clear photos of the item
Photos of the packaging if shipping damage occurred
We will review the issue and determine the best next step, which may include replacement, repair, store credit, or refund depending on the circumstances.
Order Changes & Cancellations
Need to change something?
Contact us as quickly as possible.
If production has not started, we may be able to update or cancel your order.
Once a custom, personalized, or made-to-order item has entered production, changes or cancellations may no longer be possible.
Orders that have already shipped cannot be canceled.
Exchanges
If an eligible item needs to be exchanged, contact us first.
Availability may vary, especially for small-batch and limited products. We cannot guarantee that the same design, color, or material will still be available when an exchange is requested.
Return Shipping
Unless the return is due to an error by Wanderfolk or an item arriving damaged, return shipping costs are generally the responsibility of the customer.
Original shipping charges are generally non-refundable.
Please use a trackable shipping method when returning an item. Wanderfolk cannot be responsible for return packages lost in transit.
Questions About Your Order?
We are real people behind the shop, and we would rather hear from you than leave you wondering what to do.
If you have a question about shipping, a return, an exchange, or an existing order, contact us through our Contact page and include your order number when applicable.
Life lived wide open. Goods made to go with it.